Privacy Policy

Overview

Tradie SEO Expert ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, hold, disclose and protect your personal information.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or engaging our services, you consent to the practices described below.

The information we collect

The personal information we collect depends on how you interact with us. When you make an enquiry, request a free audit or engage our services, we may collect:

• Your name and the name of your business
• Your phone number and email address
• Your trade, service area and suburb
• Your website address and any details you share about your goals
• Records of our communication with you

Information collected automatically

When you visit this website, we and our analytics providers may automatically collect technical information such as your IP address, device and browser type, the pages you view, the links you click, and the website that referred you.

This information is generally aggregated and used to understand how the site is used and to improve it.

How we collect your information

We collect personal information directly from you when you complete a form, call us, email us or otherwise communicate with us.

We also collect information automatically through cookies and analytics tools, and occasionally from third parties such as referral partners or publicly available sources where it is reasonable to do so.

How we use your information

We use the personal information we collect to:

• Respond to your enquiry and provide a quote or audit
• Deliver, manage and improve the services you engage us for
• Operate, maintain and improve this website
• Send you service updates and, where you have opted in, marketing communications
• Meet our legal, accounting and record-keeping obligations

Cookies and analytics

This website uses cookies and similar technologies, including Google Analytics and Google advertising tools, to understand how visitors use the site and to measure the performance of our marketing.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how parts of the site function.

Marketing communications

Where you have provided your details or consented, we may contact you with information about our services. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us. We do not send unsolicited marketing in breach of the Spam Act 2003 (Cth).

Disclosure to third parties

We do not sell your personal information. We may share it with trusted service providers who help us operate our business, such as website hosting, analytics, email delivery and customer-management platforms, and only so they can perform services for us.

We may also disclose information where required or authorised by law, or to protect our rights, property or safety, or that of others.

Overseas disclosure

Some of our service providers, including analytics and cloud platforms, may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

No method of transmitting or storing data over the internet is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy, or as required to meet our legal and record-keeping obligations. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Access and correction

You can ask to access the personal information we hold about you, or to have it corrected if it is inaccurate, out of date or incomplete. We may need to verify your identity before acting on your request.

We will respond within a reasonable period. In most cases there is no charge, though we may recover reasonable costs for more complex requests.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies before providing them with your information.

Children's privacy

Our services are directed at businesses and are not intended for children. We do not knowingly collect personal information from anyone under 18.

Complaints

If you believe we have mishandled your personal information, please contact us first using the details below and we will investigate and respond.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or legal obligations. The latest version will always be published on this page with its effective date.

Contact us

For any privacy question, or to access or correct your information, contact Tradie SEO Expert on 1300 544 928.